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Get started with H-One's industrial marketplace. Find suppliers, place orders, and manage your account.

Browse by Category

Find detailed guides and tutorials organized by platform features

Trading Terminal

Popular

Learn how to trade commoditized materials like stocks

Getting Started with Trading
Understanding Order Books
Reading Market Data
Placing Your First Order
Advanced Trading Features

Live Marketplace

Buy standardized products instantly with performance ratings

How Marketplace Works
Performance Scoring System
Instant Purchase Guide
Delivery and Fulfillment
Returns and Warranties

Supplier Network

Connect with verified suppliers for custom manufacturing

Finding Suppliers
RFQ Process
Supplier Verification
Custom Orders
Quality Assurance

Account & Settings

Manage your account, security, and preferences

Account Verification
Security Settings
Payment Methods
Notification Preferences
API Access

Billing & Payments

Understanding fees, payments, and invoicing

Fee Structure
Payment Methods
Invoice Management
Tax Documentation
Refund Policy

Security & Compliance

Keep your account secure and compliant

Two-Factor Authentication
KYC Verification
Data Protection
Compliance Requirements
Audit Logs

Popular Articles

Most read help articles by the H-One community

How to Place Your First Trade

Trading Terminal5 min read12.5K views
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Understanding Performance Scores

Live Marketplace3 min read8.2K views
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Setting Up Two-Factor Authentication

Security4 min read6.8K views
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API Integration Guide

Developer Resources10 min read5.1K views
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Payment Methods and Fees

Billing6 min read9.3K views
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Finding Reliable Suppliers

Supplier Network7 min read4.7K views
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Frequently Asked Questions

Quick answers to common questions about the platform

Still Need Help?

Our support team is here to help you succeed

Live Chat

Get instant help from our support team. Available 24/7 for trading-related issues.

Usually responds in 2-3 minutes

Email Support

Send us detailed questions and we'll get back to you with comprehensive answers.

Response within 4-6 hours

Phone Support

For urgent trading issues or account problems. Enterprise customers get priority.

24/7 for critical issues

Enterprise Support

Need dedicated support for your organization? Our Enterprise plans include priority support, dedicated account managers, and custom SLAs.